Replacement policy: without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product presented to him by the store within seven days from the date of receipt of the product, and he does not have the right to replace the product after seven days. Replacement conditions 1- The condition for replacing the product is that the product be in good condition and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before replacing it to ensure its safety, and the consumer bears the shipping cost if he wants to replace the product 2- The condition for replacing the product is that the product packaging is not opened and the agency sticker is not removed, and if opened, the product will be estimated and priced based on the prices of used devices of the same model in the market. Return policy without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product presented to him by the store within seven days from the date of receipt of the product, and he does not have that right after seven days. Return conditions 1- The customer has the right to return the product due to a defect or manufacturing flaw within a week from the date of receipt, and the store bears the return costs 2- The customer has the right to return the product for personal reasons within three days from the date of receipt, and the customer bears the shipping cost 3- If installed by the store’s authorized technician, the customer has the right to return the product within a week with a full deduction of installation and modification fees ---------------------------------- The order or part of the order cannot be returned if paid via Tabby, Tamara, Apple Pay, Mada, a credit card, Visa, or MasterCard, unless the customer bears the payment fees* for the order or part of the order. It will be transferred to the Solutions Networks store account.. or deducted from the payment method and the remaining amount refunded.* Payment method fees: {Mada: (1.75% + 1 + 15% tax)} {Visa, MasterCard, credit card, Apple Pay: (2.2% + 1 + 15% tax)} {Tabby, Tamara: (6% + 1 + 15% tax)} If the error is from the store’s side or the product stock is exhausted, the store bears all fees. - The store has the right to cancel orders if they are unavailable in stock or if there is a pricing error. - Promotional offers cannot be returned or exchanged. - Purchases paid with gift vouchers or credit cards cannot be refunded in cash. If the product is returned for any reason, only the product value will be refunded to the customer, excluding shipping fees or any other costs. - If the order has been shipped, it cannot be canceled or refunded until it reaches the Solutions Networks store warehouse in Hail. - If the product is damaged due to misuse, it is not covered by the warranty, and the customer bears any costs; we are not obliged to repair it at all. Additional notes: If the order has been shipped, it cannot be canceled or refunded until it reaches the Solutions Networks store in Hail. If the damage is due to misuse by the customer, it is not covered by the warranty, and the customer bears all costs; the store does not commit to repairing the product. Hidden damage or device malfunction: If the device does not work for the customer or there is hidden damage that was not detected at the time of receipt, the customer must notify us within 48 hours of receipt to take the necessary action. In this case, the store bears all transportation costs to return the defective product and replace it with a completely new one. Installation, maintenance, and modification service fees for routers: Installation, maintenance, and modification service fees for routers are non-refundable after the service is completed. 30% deduction on return: A 30% deduction from the price of electronic devices applies if the customer wishes to return them and there is no clear manufacturing defect or if they are not in their original packaging, within 5 days of receiving the order. The customer bears all transportation and return costs. Warranty on routers and antennas 1- Warranty on antennas and accessories for two years against any manufacturing defect 2- Warranty on modified routers for one month 3- Technician installation fees are non-refundable, as well as visit and inspection fees 4- Warranty on unmodified routers for two years For other inquiries, please contact customer service via WhatsApp only